Privacy Policy

1. Introduction

mylumetix ("we", "us", "our") is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect information about you when you use our website or engage our services. It applies to all individuals who interact with mylumetix, including visitors to mylumetix.xyz and clients engaging our AI engineering services.

For questions about this policy, please contact us at [email protected].

2. Data We Collect

Contact and enquiry data: When you submit a contact form, we collect your name, email address, and any other details you provide in your message, including an optional phone number.

Usage data: We may collect anonymised data about how you interact with our website, such as pages visited and time spent. This data does not identify you personally.

Client project data: During a service engagement, we may receive data you share for the purpose of completing the project. This is handled separately under a project-specific data handling agreement.

Cookie data: We use cookies as described in our Cookie Policy.

3. How We Use Your Data

• To respond to enquiries and provide information about our services
• To deliver contracted AI engineering services
• To send project-related updates and communications
• To maintain and improve our website based on aggregated usage data
• To comply with applicable legal and regulatory obligations under Malaysian law

Legal basis: We process your data under the Personal Data Protection Act 2010 (PDPA) of Malaysia. Our basis for processing is your consent (for marketing and cookies), contract performance (for service delivery), and legitimate interest (for website security and analytics).

4. Data Retention

Enquiry data is retained for up to 12 months following initial contact. Client project data is retained for the duration of the engagement and for 24 months thereafter, unless a different period is agreed in the project agreement. Analytics data is retained for 13 months before automatic deletion.

5. Data Sharing

We do not sell your personal data. We may share data with:

• Service providers who assist with website hosting or email communications, under data processing agreements
• Analytics platforms (e.g. Google Analytics), in anonymised or aggregated form
• Authorities, if required by law or valid legal process

6. Data Protection Measures

We use industry-standard measures to protect your personal data, including encrypted data transmission (TLS/HTTPS), access controls limiting who can view personal data, and regular security reviews of our processes and systems. In the event of a data breach that affects your rights, we will notify you and the relevant authority as required by applicable law.

7. Cookies

We use cookies to support site functionality and, with your consent, to analyse usage. Please see our Cookie Policy for details on the types of cookies we use, their purpose, and how to manage your preferences.

8. Your Rights

Under the Personal Data Protection Act 2010 (Malaysia), you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Withdraw consent for processing (where consent is the basis)
• Request deletion of your data, subject to legal retention requirements
• Object to processing for direct marketing purposes

To exercise any of these rights, contact us at [email protected]. We will respond within 21 calendar days.

9. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

10. Children's Privacy

Our services are not directed at individuals under 18 years of age. We do not knowingly collect personal data from minors. If you believe a minor has submitted data to us, please contact us so we can remove it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Continued use of our website or services after changes are posted constitutes acceptance of the revised policy.

12. Contact

Data Controller: mylumetix

Address: 38 Persiaran Gurney, 54000 Kuala Lumpur, Malaysia

Email: [email protected]

Phone: +60 3-6182 4937

If you are not satisfied with our response, you may lodge a complaint with the Department of Personal Data Protection Malaysia (PDPD).